Knowledgebase: PDFescape
How safe are my PDF files?
Posted by Chris Truxaw, Last modified by Chris (Staff) on 03 February 2014 02:14 PM

We consider your PDF files to be quite safe. Your files are saved on one or more of our web servers, which are located in a United States based data center with strong physical and electronic security.

Our servers are checked on a regular basis by an outside security agency to assess the security of our systems.

We hold your privacy and data security in the highest regards.

To view our complete privacy policy, please see:
http://www.redsoftware.com/privacy/

Thank you for choosing to PDFescape.


Comments (26)
Josef Golubowicz
26 December 2012 02:11 AM
Is it possible to delete edited/stored file fro Your server?
Thanks ahead, Josef
Red Software
24 October 2013 02:51 PM
Yes, of course!
PDF files can be removed from your account at any time by clicking the delete icon next to the file in your PDFescape account file list (see http://www.pdfescape.com/account/pdfs/ when logged in)
Rajinder
01 December 2015 10:31 PM
hi!!!!
i want know that if i adopt a premium/ultimate service and if i the choose the yearly method for payment than the deduction will on every month (Month Wise) or one time (for whole year) .
Red Software
02 December 2015 11:54 AM
Users with yearly memberships are billed for the entire year upfront.
Red Software
04 March 2013 10:27 AM
PDF files can be removed from your account at any time by clicking the delete icon next to the file in your PDFescape account file list (see http://www.pdfescape.com/account/pdfs/ when logged in)
Chelsea
05 April 2013 01:23 PM
If we do not use an account, are the PDF's still saved to your server?
Red Software
05 April 2013 02:01 PM
Almost all web services, including PDFescape, require that uploaded files be saved to a server in order for that service to function properly. This is of course is no different for PDFescape. Registered members are given a date in their PDFescape account as to how long that file will be accessible from their account. Typically, files for unregistered users are no longer accessible after approximately 48 hours. For our official policy on user data retention, please see our privacy policy (http://www.redsoftware.com/privacy/).
Karen Roche
10 August 2013 12:45 PM
Went to register with you. Asked to save first so I did. In the mean time, where has all my work gone? cannot find a thing that I worked on for hours.
K
Red Software
12 August 2013 01:23 PM
Hi Karen,
Sorry to hear you're having trouble. For assistance, please open a support ticket at http://support.redsoftware.com/
We look forward to assisting you.
Javed Bashir
05 September 2013 03:28 AM
"User data (including uploaded PDF files, etc.) is typically removed from our systems when requested by the data's owner or a period of prolonged inactivity."

How do you request files to be removed for unregistered users?
Red Software
05 September 2013 02:49 PM
Hi Javed,
Files can be removed by logging into your account and clicking the red "x" icon next to the PDF in question. See:
http://www.pdfescape.com/account/pdfs/

Thanks for choosing PDFescape
Andrew Paez
09 September 2013 04:41 PM
I just started using the service today. I saved and downloaded several forms but saved one in particular without downloading. I was not prompted for a save location but it appears to have saved it. I don't have an account. My question is, do documents that are "saved" without downloading still end up on your servers and is there anyway to determine if that document has been deleted from your servers? I'm concerned about sensitive data contained therein.
Red Software
10 September 2013 10:29 AM
Hi Andrew,

Almost all web services, including PDFescape, require that uploaded files be saved to a server in order for that service to function properly. This is of course is no different for PDFescape. Registered members are given a date in their PDFescape account as to how long that file will be accessible from their account. Typically, files for unregistered users are no longer accessible after approximately 48 hours. For our official policy on user data retention, please see our privacy policy (http://www.redsoftware.com/privacy/).
Charles Christian
24 October 2013 01:24 PM
Can I save a pdf to retrieve frequently to fill in the blanks?
Red Software
24 October 2013 02:52 PM
Hi Charles,
You'll want to consider either publishing your PDF document (see http://www.pdfescape.com/webmasters/publishing/) or simply making copies of the PDF file in your own account (see http://www.pdfescape.com/account/pdfs/) by clicking the white "Duplication Document" button.
Sergio Loren
15 November 2013 02:55 AM
I am not registered user, I uploaded file to your website fr pdf correction, I wanted to ask, when I delete file "from user recent files", are they deleted from your server then? Thank u in advance
Red Software
18 November 2013 02:53 PM
Files are removed from your account after either (a) their expiration date or (b) you remove them from your account via http://www.pdfescape.com/account/pdfs/
Jessica Strickland
20 December 2013 07:46 AM
Does your website's servers retain the information that we populate in our PDF forms? Or does it only save the form?
Red Software
20 December 2013 03:50 PM
Hi Jessica,

Almost all web services, including PDFescape, require that information entered be sent to servers in order for that service to function properly. This is of course is no different for PDFescape. The form information you enter is sent to our servers and this information is saved with your file. Registered members are given a date in their PDFescape account as to how long that file will be accessible from their account. Typically, files for unregistered users are no longer accessible after approximately 48 hours. For our official policy on user data retention, please see our privacy policy (http://www.redsoftware.com/privacy/).
anon user
02 February 2014 07:00 AM
When I edit a pdf form online at Red using IE, I see no secure padlock symbol displayed in IE, suggesting the content I enter into the form is insecure.
I do not want to add encryption to the file - that is a separate issue.
Why is no padlock displayed on IE when I am editing a pdf online via Red?
Is the content of the pdf secure when I am editing the form online via Red?
If no padlock is displayed, how do I tell the edit webpage is secure?
William Smith
07 June 2015 01:09 PM
Concern about how secure all this information is stored.... do you guys sell any information (pdf, info) for 3th party companies?
Red Software
09 June 2015 04:18 PM
Hi William,

We don't "sell" information to third parties. But we do, like most companies, employ the use of third parties to offer the services we do. For more information about your privacy when using PDFescape, see:
http://www.redsoftware.com/privacy/
Angela Kwon
18 September 2015 04:56 PM
Hi, I just clicked <share> button.
I'm very concerned if my file can be shared in public. Does my file is safe even if I click the share button?
Thank you for your effort.
Red Software
19 September 2015 03:05 PM
Hi Angela,

If shared, your PDF files are only accessible by those with the URL to the shared document. You can turn off sharing by clicking the "Share" button as well.
Tepo
30 September 2015 12:19 AM
Hi,
when I'm not a registered user, the uploaded files are stored for a maximum of 48 hours. But are they visible for search-engines like Google?
Red Software
01 October 2015 01:01 PM
Hi Tepo,

Files you personally upload will not be visible to search engines. They are only visible to your session (unless shared it of course, which you must be registered to do).