Knowledgebase: RAD PDF > Setup Questions
RAD PDF Setup Issues
Posted by Chris Truxaw, Last modified by Chris (Staff) on 03 July 2012 09:53 AM
The two most common problems when getting started with RAD PDF are caused when:

* RAD PDF has not installed on the server using our installer, instead only the Web Control is deployed. RAD PDF requires access to its installed system service (the RAD PDF Service) as well as other resources installed and configured. Simply copying the RAD PDF Web Control to your server does not properly deploy these other components.

* SQL Server has not been properly configured. Most commonly, the Web Application is properly setup to connect to the database; however the RAD PDF Service is not properly setup as specified in the SQL Server Setup Guide. The RAD PDF System Service also must be able to access the database so that it can retrieve, process, and save common resources.

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Comments (3)
15 March 2012 11:23 AM
I'm quite pleased with the inrfomtaoin in this one. TY!
Jitender Kamboj
12 June 2014 09:39 PM
I am getting the following error message while rendering pdf file using RAD pdf:
Message to RAD PDF Service could not be sent. Check that service is running and properly configured. (No DNS entries exist for host servername.)
Red Software
09 July 2014 02:09 PM
Hi Jitender,

This sounds like you are running the RAD PDF System Service on a remote server and trying to use the NetBIOS name of the server. If properly setup on your network, this should be fine. But I would recommend using the IP address to see if that resolves the issue. If you are still experiencing the problem, please open a support ticket by emailing us.